South West Sydney
Kogan TV delivered damaged carton box
I have contacted Kogan by phone and email and it's now been nearly a week without this being resolved.
Kogan's support person Anthony asked me to open the box and see if the TV is damaged in any way. And if so Kogan would send another box for me to put it in for return. From the photo's I have sent Kogan and the one in this story is one of many, the damage to the box is considerable. The packaging straps around the box where it is not damaged can clearly be seen to be on.
Why Kogan's support people want me to help decide if the goods are damaged seems unreasonable given it has been delivered as damaged goods.
I have opened the box at Kogan's continued request and reported that there are scratches on the stand. I have asked for the TV to be replaced, as clearly there has been trauma caused during delivery.
I don't understand why Kogan's wont simply organise for a courier to come and take away the box as it was delivered? They can clearly see from my photo the condition it is in.
I know David Jones would never have delivered goods in this state and if I took it back they would take it no questions asked.
I am a 63 year old women and I have never brought a TV before, always managing to get a hand me down. My children convinced me that Kogan was the best and cheapest place to buy a TV. So I took the plunge and brought a 32inch TV, with a 5 year warranty and surround sound. I had to pay an extra $10 to get a print version of the instructions.
It has taken me lots of emails to try and get Kogan to come and pick up the damaged TV in the box they delivered and replace it with a brand new one.